Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of Bricks and Data's website, subscription services, software applications, hosting, support, and related services.

By accessing our website, subscribing to our Service, or using software provided by Bricks and Data, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or Service.

Bricks and Data is operated in the United Kingdom. These Terms are governed by the laws of England and Wales.

These Terms are intended primarily for business customers. If you are acting as a consumer, nothing in these Terms affects any statutory rights that cannot legally be excluded or limited.

2. The Service

Bricks and Data provides a subscription-based custom software development service ("Service"). The Service may include:

• An initial free AI discovery chat to scope and demonstrate your software idea.
• A monthly subscription, starting from £100 per month, that provides ongoing AI-assisted development of your custom business software.
• Hosting, maintenance, and support for your software on infrastructure managed by or on behalf of Bricks and Data.
• Access to a monthly allocation of AI discovery or update requests.
• A free domain name subscription for the first 12 months of service, subject to availability and the terms set out in these Terms.

The Service is provided as a fully managed software-as-a-service product. You are granted access to use the software application during your active subscription, but you do not own the underlying source code, infrastructure, tools, systems, or development processes unless agreed separately in writing.

We may modify, suspend, replace, or discontinue any part of the Service where reasonably necessary, including for security, maintenance, technical, operational, or legal reasons. Where practical, we will provide reasonable notice of material changes.

3. Free Demo and Trial Period

As part of the Service, Bricks and Data offers a free proof-of-concept demo to help you understand how your custom business system could look and function before committing to a paid subscription.

The free demo is provided subject to the following terms:

• The free demo is available for a trial period of 7 days from the date the demo is made available to you.
• The demo is intended as an example of what is possible — it is not a finished, production-ready system and may not include all features, integrations, or functionality of a completed build.
• Access to the demo is provided at Bricks and Data's discretion and may be limited, restricted, or withdrawn at any time.
• After the 7-day trial period, access to the demo will be disabled unless you subscribe to a paid plan.
• The demo is provided "as is" without any warranty, and Bricks and Data does not guarantee that the demo will be uninterrupted, error-free, or suitable for your specific business requirements.
• Any data, configuration, or content entered into the demo may not be carried over to a paid subscription unless agreed separately in writing.
• Bricks and Data may decline to provide a free demo at its discretion.

The free demo does not constitute a commitment or contract for ongoing services. To continue using and developing your custom business system beyond the trial period, you must subscribe to a paid plan in accordance with these Terms.

4. Subscriptions, Billing and Requests

Subscriptions are billed monthly in advance. Pricing starts from £100 per month depending on the plan you choose.

Your monthly subscription includes a set number of AI-assisted update requests depending on the plan you choose. Unused requests may roll over up to a maximum balance as specified in your plan.

Requests may be used for AI-assisted software updates, refinements, bug investigation, data export features, reporting features, CRM improvements, workflow changes, or other reasonable changes within the scope of the Service.

Requests are subject to technical feasibility, the current capabilities of the AI, security requirements, the structure of your software application, and the reasonable limits of the monthly subscription. Bricks and Data does not guarantee that every requested feature, integration, export, automation, or change can be delivered.

Prices are stated in £and are inclusive of VAT where applicable.

We reserve the right to change pricing by giving existing subscribers at least 30 days' written notice.

Payments are processed by Stripe or another payment provider we may use from time to time. By subscribing, you also agree to the applicable payment provider's terms.

Failed, late, disputed, or reversed payments may result in suspension or restriction of your Service until payment is resolved.

5. Free Domain Name

As part of an active subscription, Bricks and Data will provide one free domain name subscription for use with your software application.

The free domain name subscription is provided for an initial period of 12 months. If your Bricks and Data subscription remains active, paid, and in good standing, Bricks and Data will renew the domain name for further 12-month periods at no additional charge.

The free domain name offer is subject to:

• Domain name availability.
• Reasonable domain registration and renewal costs, as determined by Bricks and Data.
• The terms, policies, and technical requirements of the applicable domain registrar.
• Continued payment of your Bricks and Data subscription.
• The domain name being used in connection with your Bricks and Data software application.

Unless agreed otherwise in writing, Bricks and Data will manage the domain name on your behalf. This may include registration, renewal, DNS configuration, and technical management.

Premium domains, previously registered domains, domain purchases from third parties, domain brokerage fees, and unusually expensive domain extensions are not included unless agreed separately in writing.

If your subscription is cancelled, suspended, or terminated, Bricks and Data is not required to continue paying for, maintaining, or renewing the domain name. We may, at our discretion, allow you to transfer the domain name to your own registrar account, provided that all outstanding fees have been paid, the transfer is technically possible, and the applicable registrar permits the transfer.

Bricks and Data is not responsible for any loss, interruption, suspension, expiry, DNS issue, transfer issue, or domain-related failure caused by third-party registrars, DNS providers, hosting providers, payment failures, incorrect information supplied by you, or circumstances outside our reasonable control.

6. Scope of AI-Assisted Development

The monthly fee includes coding and development work carried out using AI-assisted tools and processes. The Service is limited to the AI's ability at the relevant time and to what can reasonably be delivered within the subscription model.

No additional coding, development, consultancy, custom manual engineering, or specialist human development work will be carried out by a human developer unless agreed separately in writing by Bricks and Data.

Bricks and Data does not guarantee that AI-generated work will be perfect, error-free, uninterrupted, suitable for every use case, or capable of meeting every requirement. We may test, review, adapt, reject, or revise AI-generated outputs where reasonably necessary, but the Service remains an AI-assisted development service.

You are responsible for reviewing and confirming that requested software features, workflows, forms, reports, automations, and outputs meet your business requirements.

7. Hosting, Maintenance and Support

Bricks and Data may provide hosting, maintenance, and support for your software application as part of your active subscription.

We will take reasonable steps to maintain the availability, security, and performance of the hosted Service. However, we do not guarantee that the Service will be uninterrupted, error-free, permanently available, or free from bugs, vulnerabilities, outages, third-party failures, or data loss.

We may carry out maintenance, updates, patches, migrations, security changes, or infrastructure changes where reasonably necessary. These may occasionally result in temporary interruption or reduced availability.

Support is provided on a reasonable-efforts basis and may be limited by the complexity of the issue, third-party services, customer-supplied data, the structure of your software, and the capabilities of the AI-assisted development process.

8. File Storage, Customer Content, Backups and Data Export

As part of the Service, your software application may allow you, your staff, customers, or users to upload, store, process, transmit, or access files, data, documents, images, text, records, or other content ("Customer Content").

You are solely responsible for all Customer Content uploaded to, stored on, or processed through your software application. You must ensure that you have all necessary rights, permissions, consents, and legal authority to upload, store, use, process, and share such Customer Content.

You must not upload, store, transmit, process, or allow others to upload, store, transmit, or process any files or content that:

• Are illegal, unlawful, fraudulent, or connected with criminal activity.
• Infringe any copyright, trademark, privacy, confidentiality, data protection, or other rights of any person or organisation.
• Contain malware, viruses, spyware, ransomware, harmful code, or any material designed to disrupt, damage, overload, or gain unauthorised access to systems or data.
• Contain sexually explicit, exploitative, abusive, hateful, terrorist, extremist, or otherwise unlawful material.
• Contain stolen data, unlawfully obtained personal data, confidential information you are not authorised to use, or regulated material that you are not legally permitted to store or process.
• Breach any applicable law, regulation, court order, contract, or third-party agreement.

Bricks and Data may remove, restrict access to, suspend, quarantine, or delete any Customer Content where we reasonably believe it breaches these Terms, exposes Bricks and Data to legal or regulatory risk, affects the security or performance of the Service, or may cause harm to any person or organisation.

We do not actively monitor all Customer Content, but we reserve the right to investigate suspected misuse, respond to legal requests, comply with applicable law, and cooperate with law enforcement or regulatory authorities where required.

Bricks and Data may run regular backups of systems, databases, files, or Customer Content as part of its hosting and maintenance processes. However, backups are provided for operational resilience only and are not guaranteed. We do not guarantee that any backup will be complete, current, error-free, recoverable, or available at any particular time.

You remain responsible for keeping your own copies and backups of important Customer Content. Bricks and Data is not liable for any loss, corruption, deletion, unauthorised access, or inability to recover Customer Content except where liability cannot be excluded by law.

You may use your monthly update requests to ask Bricks and Data to add, improve, or provide reasonable data download or export options within your software application or CRM. Where technically possible and within the scope of the Service, we may use AI-assisted development to create features that allow you to export your Customer Content, such as CSV downloads, reports, database exports, file downloads, or other suitable export tools.

Data export features are subject to the technical structure of your software, the AI's capabilities, security requirements, data format, third-party limitations, and the normal limits of your monthly subscription and update requests. Bricks and Data does not guarantee that every type of data, file, format, integration, or export method can be provided unless agreed separately in writing.

9. Data Protection and Privacy

Each party must comply with applicable data protection laws when using or providing the Service.

You are responsible for ensuring that your use of the Service, your Customer Content, your customer records, your CRM data, and any personal data you upload or process through the Service complies with applicable data protection laws.

Where Bricks and Data processes personal data on your behalf, Bricks and Data will only use that personal data as necessary to provide, maintain, secure, support, and improve the Service, comply with legal obligations, and exercise its rights under these Terms.

You must ensure that you have a lawful basis, and where required appropriate notices, consents, records, and permissions, for any personal data uploaded to or processed through the Service.

A separate Privacy Policy or Data Processing Agreement may apply where required or appropriate. In the event of a conflict between these Terms and any separate written Data Processing Agreement, the Data Processing Agreement will take priority for matters relating specifically to personal data processing.

10. Account Security and User Access

You are responsible for keeping your account credentials, administrator access, user logins, passwords, API keys, and access permissions secure.

You are responsible for all activity carried out through your account, software application, users, staff, contractors, customers, or anyone else who accesses the Service through your account or application.

You must notify Bricks and Data promptly if you become aware of any unauthorised access, security issue, suspected breach, compromised credentials, or misuse of the Service.

We may suspend or restrict access to the Service where we reasonably believe there is a security risk, misuse, breach of these Terms, unlawful activity, or risk to Bricks and Data, the Service, or any third party.

11. Cancellation, Suspension and Refunds

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• No partial refunds are issued for unused portions of a billing period unless required by law or agreed by Bricks and Data in writing.
• If you cancel, your software and data will normally remain accessible until the end of your paid period, unless your access has been suspended or terminated due to breach of these Terms.
• Before the end of your paid subscription period, you may request reasonable data download or export options through your available monthly update requests.
• After your subscription ends, your software, files, Customer Content, backups, domain services, and data may be suspended, disabled, archived, or deleted. Access to download or export Customer Content may no longer be available.
• If your subscription is cancelled, suspended, or terminated, any free domain name provided as part of the Service may no longer be renewed, maintained, or paid for by Bricks and Data.
• We reserve the right to suspend or terminate your account immediately, with no refund, if you breach these Terms, fail to pay fees, misuse the Service, upload prohibited content, create security risks, or use the Service unlawfully.

12. Intellectual Property

Bricks and Data is offered as a fully managed SaaS product. The underlying source code, infrastructure, systems, tooling, prompts, workflows, templates, libraries, development processes, and platform components remain the property of Bricks and Data or its licensors.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use your software application for the duration of your active subscription and solely for your own internal business purposes, unless agreed otherwise in writing.

Any content, data, branding, materials, documents, files, or information you provide to us remain your property or the property of your licensors. You grant Bricks and Data a limited licence to use them solely as necessary to deliver the Service, operate your software application, provide hosting and support, maintain backups, investigate technical or security issues, and comply with legal obligations.

You must not copy, reverse engineer, resell, sublicense, scrape, extract, reproduce, or attempt to obtain the underlying source code, systems, prompts, infrastructure, or tooling used to provide the Service, except where permitted by law or agreed in writing.

13. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations.
• Infringe the intellectual property rights, privacy rights, confidentiality rights, data protection rights, or other rights of others.
• Upload, store, transmit, or distribute harmful, offensive, unlawful, illegal, or prohibited content.
• Upload, store, transmit, or distribute malware, viruses, ransomware, spyware, or other harmful code.
• Store or process data that you do not have the legal right to use.
• Attempt to gain unauthorised access to our systems, infrastructure, accounts, software, networks, or data.
• Interfere with the security, integrity, availability, or performance of the Service.
• Use the Service for fraud, scams, phishing, spam, harassment, abuse, unlawful surveillance, or criminal activity.
• Overload, abuse, probe, scan, or disrupt the Service or any related infrastructure.
• Resell, sublicense, rent, lease, transfer, or make the Service available to third parties without our written consent.
• Misrepresent the origin, ownership, functionality, or security of the Service.

14. Third-Party Services

The Service may depend on third-party services, platforms, infrastructure, APIs, software, payment processors, AI providers, hosting providers, domain registrars, DNS providers, email providers, analytics tools, or other external systems.

Bricks and Data is not responsible for failures, outages, limitations, changes, price increases, data loss, security incidents, policy changes, or discontinued services caused by third-party providers.

Your use of third-party services may be subject to their own terms, policies, fees, limits, and technical requirements.

Where a third-party service becomes unavailable, unsuitable, insecure, or commercially unreasonable, Bricks and Data may modify, replace, suspend, or remove related functionality from the Service.

15. Confidentiality

Each party may receive confidential information from the other in connection with the Service.

Each party agrees to take reasonable steps to protect the other party's confidential information and not to disclose it to third parties except where necessary to provide the Service, comply with law, use professional advisers, use trusted service providers, or enforce these Terms.

Confidential information does not include information that is publicly available, already known without restriction, independently developed, or lawfully received from another source.

16. Limitation of Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

To the fullest extent permitted by law:

• Bricks and Data is not liable for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage.
• Bricks and Data is not liable for loss of profits, revenue, business, goodwill, anticipated savings, contracts, opportunity, or reputation.
• Bricks and Data is not liable for any loss, corruption, deletion, unauthorised access, inability to recover, or disclosure of Customer Content except where liability cannot be excluded by law.
• Bricks and Data does not guarantee that backups will be available, complete, current, error-free, or recoverable.
• Bricks and Data does not warrant that the Service will be uninterrupted, error-free, secure, or suitable for every purpose.
• Bricks and Data is not liable for issues caused by third-party providers, including Stripe, hosting providers, domain registrars, DNS providers, email providers, AI providers, or other external services.
• Bricks and Data's total liability for any claim arising from or in connection with the Service shall not exceed the total fees paid by you to Bricks and Data in the 3 months immediately before the event giving rise to the claim.

17. Indemnity

You agree to indemnify and hold harmless Bricks and Data and its employees, contractors, directors, officers, agents, and suppliers from any claims, damages, losses, liabilities, costs, or expenses, including reasonable legal fees, arising from:

• Your use of the Service.
• Your breach of these Terms.
• Customer Content uploaded, stored, processed, or transmitted through your software application.
• Any allegation that Customer Content infringes the rights of a third party or breaches applicable law.
• Your failure to comply with data protection, privacy, employment, consumer, financial, regulatory, or other applicable laws.
• Misuse of the Service by your staff, customers, users, contractors, or anyone accessing the Service through your account or software application.

18. Force Majeure

Bricks and Data is not responsible for any delay, failure, interruption, or inability to perform its obligations where caused by events outside its reasonable control.

This may include internet outages, hosting failures, cyberattacks, third-party service failures, power failures, strikes, labour disputes, natural disasters, war, terrorism, civil unrest, regulatory action, changes in law, payment provider issues, domain registrar issues, or failures of suppliers or subcontractors.

19. Notices

We may contact you about the Service using the email address, billing details, account details, or other contact information you provide.

You are responsible for keeping your contact and billing information accurate and up to date.

Legal notices to Bricks and Data should be sent to legal@bricksanddata.com unless we provide another address for legal correspondence.

20. Changes to These Terms

We may update these Terms from time to time.

We will notify active subscribers of material changes by email at least 14 days before the changes take effect, unless changes are required sooner for legal, regulatory, security, or operational reasons.

Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

21. Assignment

You may not assign, transfer, or subcontract your rights or obligations under these Terms without our prior written consent.

Bricks and Data may assign, transfer, subcontract, or delegate its rights or obligations under these Terms as part of a business transfer, restructuring, sale, merger, change of control, or use of suppliers and subcontractors, provided this does not materially reduce your rights under these Terms.

22. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue in full force and effect.

The invalid, unlawful, or unenforceable part will be treated as modified to the minimum extent necessary to make it valid, lawful, and enforceable, or removed if modification is not possible.

23. Entire Agreement

These Terms, together with any written order, subscription agreement, privacy notice, data processing agreement, or other written agreement expressly agreed by Bricks and Data, form the entire agreement between you and Bricks and Data in relation to the Service.

You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty that is not set out in these Terms or another written agreement agreed by Bricks and Data.

24. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

25. Contact

For any questions regarding these Terms, contact us at legal@bricksanddata.com.